Tuesday, March 23, 2010

Update on my previous post: My Compact Fluorescent Bulb Burned a Hole in Itself Today

Bulb Caution

I received a response from GE about my light bulb ignition blog post.
Dear Mr. (Mully410),

Thank you for contacting GE Lighting. I am happy to assist you.

I am sorry you have experienced a problem with one of our products, and assure you that feedback on product quality is important to us.

There can be smoking at the end of life on CFL's on rare occasions. This is generally not cause for alarm and we have yet to see a case where there is an actual flame. Our products are UL listed and the plastic housing is made of a material designed not to sustain combustion.

All GE bulbs have a rated life warranty, and we are glad to file a product claim on your behalf. You should receive a response within 15 days via US Postal Service.

Please retain the failed product until you are contacted in writing. Product Services periodically requests the product be returned for testing, and if so, a pre-paid mailer or shipping label will be provided. Your reference number is: 2010015428.

If you have already disposed of the product, please follow the instructions in the written response.

To make sure you have the most efficient product for your application, please visit our FAQs on www.gelighting.com.

Please let us know if we can be of any further assistance.

Regards,
Tammy

GE Lighting Internet Response Team
I'll keep you posted...

1 comment:

  1. Grr.

    I was an early adopter of the CFL way back in the mid 90's. The upside then was, they really DID seem to last for quite a long time. Downside? They didn't fit very many fixtures back then. The current generation of CFLs are just aweful. "Lasts 7 years?" In a pgs eye. I call them AlGore bulbs, because they are unpleasant to handle when cracked, hard to get rid of, and generally not nearly a bright as claimed.

    ReplyDelete

Be critical. Be nice.

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